We are committed to providing you with excellent customer service. If, however, you are not satisfied with the service you have received, our products or a claims decision and wish to make a complaint, we will do our best to resolve it promptly and professionally.

How do I make a complaint?

You may contact your broker/intermediary, the complaints contact detailed in your policy wording or the person handling your claim to inform them of your dissatisfaction.  Alternatively, you may complain directly to us, by contacting at:

Tel: +353 (0)1 246 7248

Email: customerrelations@bhei.eu

Head of Compliance 
Berkshire Hathaway European Insurance DAC
2nd Floor, 7 Grand Canal Street Lower
Dublin, D02 KW81, Ireland

Tel: +44 (0)207 342 2000

Email: customerrelations@bhiil.com

Head of Compliance 
Berkshire Hathaway International Insurance Limited
4th Floor, 8 Fenchurch Place
London, EC3M 4AJ, UK

Email: customerrelations@bhei.eu

Head of Compliance 
Berkshire Hathaway European Insurance DAC
60, Avenue Charles de Gaulle,
92200 Neuilly-sur-Seine,

Email: customerrelations@bhei.eu

Head of Compliance
Berkshire Hathaway European Insurance DAC
Cäcilienstraße 30, 50667 Köln, Germany

Web complaints form: https://www.bafin.buergerservice-bund.de/Formular/Versicherung

Email: reclami@bhei-italia.com

Head of Compliance
Berkshire Hathaway European Insurance DAC
Registered Office and General Management: Corso Italia 13, 20122 – Milan MI

Telephone: 02 4952 4986

Fax: 02 4952 4987

Please contact us directly via email or our postal address as follows,

Email: customerrelations@bhei.eu

Head of Compliance
Berkshire Hathaway European Insurance DAC
Plaza Manuel Gómez Moreno 2, planta 19 (Edificio Torre Mahou), 28020 Madrid , Spain

To help us investigate your complaint, please provide us with as much information as possible to include: 

  • your full name, address and postcode;
  • your policy reference number and/or claim reference number;
  • your phone/email contact details;
  • full details of what has caused you to make a complaint;
  • how you would like us to resolve your complaint.

What happens next

Once we receive your complaint, we will:

  • do everything possible to investigate your complaint quickly and thoroughly;
  • keep you informed;
  • resolve your complaint fairly; 
  • advise you how to escalate your complaint, if necessary.

3 day – Summary Resolution Communication (SRC)

We aim to resolve all complaints informally within three working days.  Where this is done, we will send you an SRC setting out what we have done to resolve your complaint.  

5 day acknowledgement

If we can’t resolve your complaint informally (see SCR above) we will acknowledge your complaint within 5 working days and let you know who will deal with you complaint and the next steps.  We will keep you advised of the progress of our investigations and in all cases we aim to provide a final decision in writing within 8 weeks.  If we can’t we let you know what we have done and the reasons why we have not been able to conclude our investigations.

Independent review

If you are not satisfied with our final response to your complaint, or the reason why we have been unable to provide a final response, you may be eligible to refer your complaint to an external dispute resolution (EDR) service.  You have 6 months from the date of our final response to refer your complaint to the EDR service.  A referral will not affect your right to take legal action against us.  The contact details of EDR service are set out below.

Financial Ombudsman Service
Exchange Tower
E14 9SR
United Kingdom

Telephone: +44 20 7964 0500 (from outside the UK)
Telephone: 0800 023 4 567 (from inside the UK)
Fax: +44 20 7964 1001

Website: www.financial-ombudsman.org.uk

Financial Services and Pensions Ombudsman
Lincoln House
Lincoln Place
Dublin 2
D02 VH29
Republic of Ireland

Tel: +353 1 6 567 7000
E-mail: info@fspo.ie

Website: www.fspo.ie

Dirección General de Seguros
Miguel Ángel, 21
28010 Madrid
Telf: 952 24 99 82

Sitio web: www.dgsfp.mineco.es/es/Consumidor/ProteccionAsegurado/Paginas/InformacionProcedimiento.aspx

La Médiation de l’Assurance
TSA 50110
75441 Paris Cedex 09

Site web: www.mediation-assurance.org/Accueil

Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Straße 108
53117 Bonn

Tel.-Nr.: 0800 2 100 500 (aus Deutschland)
Tel.-Nr.: +49 (0)228 41080
E-Mail: poststelle@bafin.de
Website:  https://www.bafin.de/DE/Verbraucher/BeschwerdenStreitschlichtung/BeiBaFinbeschweren/BeiBaFinbeschweren_node.html

Istituto per la Vigilanza sulle Assicurazioni (IVASS)
Via del Quirinale 21
00187 Roma

Telefono: 800 486661 (dall’Italia)
Telefono: +39 06 42021 095 (dall’estero)
Fax: +39 06 42133 745 o +39 06 42133 353

E-mail: ivass@pec.ivass.it

Il sito IVASS contiene maggiori informazioni sulle modalità di presentazione del reclamo a IVASS e un modello di lettera che si può utilizzare. Di seguito il link:

Contact Us

We're not around right now. But you can send us an email and we'll get back to you, asap.

Not readable? Change text. captcha txt